Payment investigation is initialized if the incoming payment receiver was not identified automatically, his details contain discrepant information, or a request for payment transaction was received from bank's client or another bank.
The investigation is usually conducted by the back's special department. For each incident an investigation case is opened. It contains investigation history, including documents (requests and responses) connected to the investigation.
If the special automated means of investigation are absend, investigation cases are handled manually and images of related documents are added to the case as prints.
During the investigation process a bank employee responsible for the investigation is usually compelled to address required information via bank's multiple automated systems, which makes the process laborious and time-consuming.
The module provides the following functional capabilities of the centralized solution:
The main goal of the project implementation is to provide the client with the application that allows processing requests and responses transmitted through different channels and related to investigation, and maximum automation of processes of opening and conducting investigation cases in digital format.
Currently the Payment Investigation system is integrated with "Payment Security System", ARM KBR, SWIFT and a number of other client's applications. The investigation process is repeatedly automated; substantial part of the labour intensity is transferred from users to the automated system. As a result, the client's users receive investigation results significantly faster.